ninjajago Privacy Policy

This page describes what we collect when you use ninjajago and how we keep that data protected. We collect your email address, identity information (name, date of birth, phone number), and payment details when you register and deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. We encrypt this information and store it securely on servers located in supported jurisdictions.

Our privacy practices reflect local regulations across the regions where ninjajago operates—including Jakarta, Surabaya, Bandung, and Medan. We do not sell your personal data to third parties. We share identity and payment information only with payment processors, anti-fraud services, and regulatory authorities when required by law. Our commitment is to handle your information with care and transparency.

This Privacy Policy explains what we collect, how we use it, how long we keep it, and what rights you have over your data on ninjajago. If you have questions about your privacy or how we process your information, our support team can help.

What we collect on ninjajago

We collect data in several categories. First, account registration data: your email address, full name, date of birth, phone number, and physical address. Second, identity verification data: government-issued ID information (passport number, national ID, driver's license details) required to comply with anti-money-laundering regulations. Third, payment data: the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, bank account details) and transaction history showing deposits and withdrawals.

Fourth, behavioural data: your account activity on ninjajago including which football markets (Liga 1, Piala AFF, Champions League) you access, which live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) you play, and which slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) you engage with. We also record your esports market activity (Mobile Legends, Free Fire, PUBG Mobile). This data helps us detect fraud and understand how you use our platform.

Fifth, technical data: your IP address, device type, browser version, and access timestamps. We collect this to maintain security, debug technical issues, and prevent abuse. Sixth, communication data: any messages you send to our support team via live chat, email, or in-app messaging. We retain these to resolve your requests and improve our service.

We collect personal data only when necessary to operate ninjajago, verify your identity, process your payments, and prevent fraud. We do not harvest behavioural data for advertising or sell it to third parties.

How we use your data on ninjajago

We use your email and identity information to verify your account and comply with financial regulations. We share this data with payment processors when you deposit or withdraw. Our anti-fraud team uses it to detect suspicious activity. Regulatory authorities may request access to your information; we provide it when legally obligated.

We use your behavioural data (which markets you access, which games you play) to tailor your experience on ninjajago—for example, showing you upcoming Liga 1 matches if you frequently access sportsbook markets. We do not use this data for advertising outside ninjajago or share it with external marketers.

We use technical data to maintain platform security, detect and prevent fraud, and troubleshoot technical problems. We use communication data to respond to your support requests and improve our help systems.

Third-party processors and your data on ninjajago

Our anti-fraud vendor receives a subset of your data (IP address, device info, transaction patterns) to flag suspicious activity. This vendor is contractually bound to use your data only for fraud detection and not to share it further.

Regulatory authorities in jurisdictions where ninjajago operates may request your account data during audits or investigations. We provide this data when legally required and do not have discretion to refuse.

We do not use advertising networks, analytics vendors (Google Analytics, etc.), or marketing platforms that collect your data. Our website and in-app experience do not deploy third-party tracking cookies or pixels.

Your rights regarding your ninjajago data

You have the right to request correction of inaccurate data. If your name, address, or contact information is incorrect in our system, we will update it upon request.

You have the right to request deletion of your account and associated data, subject to legal and financial compliance requirements. If you request account closure, we will delete your account details but may retain transaction records for statutory periods to comply with financial regulations.

You have the right to data portability where applicable in your jurisdiction. We can export your account information and transaction history in a portable format.

Cookies and tracking on ninjajago

We use cookies to maintain your logged-in session on ninjajago. These are session cookies that expire when you close your browser. We do not use persistent tracking cookies or third-party cookies.

We use local storage (browser-side data) to remember your interface preferences—for example, whether you prefer the sportsbook or live-dealer tabs displayed by default. This data remains on your device only; we do not transmit it to our servers.

We do not deploy analytics pixels, retargeting pixels, or advertising tracking. We do not share data with Google Analytics or similar services. Holiday periods like Idul Fitri, Idul Adha, and Imlek do not change our cookie or tracking practices.

Data retention and jurisdiction on ninjajago

We retain identity verification data for as long as your account exists. After you close your account, we keep this data for statutory periods required by financial regulations (typically 5-7 years). We retain payment transaction records indefinitely to comply with financial and anti-money-laundering laws.

We retain behavioural data (which games you access, market preferences) for 2 years, then anonymize or delete it. We retain technical logs (IP addresses, device info, access timestamps) for 90 days, then delete them. We retain support communications for 1 year, then archive and eventually delete them.

Our servers and data processors are located in supported jurisdictions where ninjajago operates. Your data may be transferred to and processed in these regions. Different jurisdictions may have different data protection standards; by using ninjajago, you acknowledge and accept that your data will be processed according to local laws in these jurisdictions, not necessarily the data-protection standards of your own country.

Contact us about your privacy

If you have questions about this Privacy Policy, how we use your data, or your rights, contact our support team via live chat, email, or in-app messaging. We respond to all privacy inquiries within a reasonable timeframe. If you believe we have violated your privacy rights or handled your data improperly, escalate your concern to our compliance officer via email (include "Privacy Concern" in the subject line).

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, new features on ninjajago, or changes in applicable law. We will notify you of material changes before they take effect. Your continued use of ninjajago after such notification means you accept the updated policy. If you disagree with a change, you can close your account and request withdrawal of your balance.

Our Privacy Policy is effective as stated at the top of this document. We encourage you to review it periodically. Our commitment to protecting your data on ninjajago remains constant: we collect only what we need, we encrypt it securely, we do not sell it, and we respect your rights to access, correct, and delete your information where legally permitted.